Ahli United Bank (AUB) is a leading bank in Kuwait because of its outstanding banking best practices which continue to reinforce the bank’s long-established vision of delivering digital transformation and exceptional customer experiences. AUB’s prime focus on digitization has helped it deliver outstanding performances and unique customer experiences over the years.
(AUB) reiterated its successes in the information technology field by winning the “Best Business IT Innovation Award – Kuwait 2021” at the International Finance Awards once again, after receiving the same award in 2019.
The Bank’s achievement is credited to its highly competent information technology team, its project management personnel, and support staff who possess vast experience in managing complex technology projects. Ahli United Bank has sought technology for the creation of a new digital banking model alongside enhancing the existing services.
AUB has embarked on a myriad of futuristic digital innovations that are simple yet relatively new and original in the industry. These digital innovations include enhanced and additional services on the ATMs operational excellence through robotics, enhanced mobile banking, and highly resilient banking applications among others.
The services provided by the bank are promising for customers who seek sustainable financial inclusion. This way, the bank is also able to discover new, more efficient ways to deliver services that go beyond contemporary banking systems and business models. These factors have contributed greatly for Ahli United Bank Kuwait to win the ‘Best Business IT Innovation-Kuwait 2021’
Commenting on this award, the CEO of Ahli United Bank, Mrs. Jehad Saud Al-Humaidhi, said, “This new award is a distinct addition to the record of awards and achievements attained by the bank, which reaffirms its notable success in developing its infrastructure and technical systems, reflecting in the bank’s increased ability to provide the best banking services for its customers, especially under the repercussions of Covid-19 pandemic, which posed several challenges and opportunities at the same time, whereby we have been able to demonstrate our ability to provide banking services that meet the needs of our customers, especially digital banking services.”
Al-Humaidhi expressed her thanks and appreciation to AUB team work that enabled the bank to win this award, stressing that the bank is always keen to make every effort to develop pioneering banking solutions that meet the aspirations of our valued customers by building an integrated digital environment that provides them with an incomparable banking experience.
On his part, Mr. Abdullah Jaragh General Manager Information Technology at AUB said, “Winning this award boosts our endeavors aimed at relying on the cutting-edge banking technologies to enable us to continue our development and growth. During the past period, we were keen to continue our efforts to enhance information technology being a strategic enabling tool in achieving the ability of banks to compete under the successive technical changes.”
Jaragh added, “Ahli United Bank has the pride to be at the forefront in providing everything new in the IT field. It is also proud of the numerous initiatives it implemented to provide the best products and services to its customers. Nevertheless, the bank is still looking forward to reaching the highest standards of quality and innovation to provide customers with exceptional services and innovative easy-to-use products.”
For the judgment panel, the first level of evaluation is done by the internal evaluation team of the International Finance Magazine, after which, the details are forwarded to an external evaluation agency to conclude with the final level of evaluation. Announcement is done through a points system that includes the findings of the initial evaluation report, rating from external research partners along with inputs from industry experts.