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HSBC launches digital account opening in Malaysia

HSBC Malaysia
This follows Bank Negara’s Malaysia unveiling of a new policy document for eKYC

HSBC, a multinational investment bank and financial services holding company, has announced the launch of its digital account opening services in Malaysia, the media reported.

According to HSBC, it is the first bank in Malaysia to offer digital account opening services.

This follows Bank Negara’s Malaysia unveiling of a new policy document for eKYC.

However, the process is still not a fully digital one as it still requires customers to show up at its self-service machine for identification and verification process. The self-service machine is said to be available 24/7.

Tara Latini, Country Head of Wealth and Personal Banking, HSBC Malaysia told the media, “Our digital features are constantly being improved to empower our customers to pick the best banking experience that fits their lifestyle. As customers’ preference continues to evolve, we continue to enhance our products and services to strengthen our relationship with them.”

“The launch of this online account opening service and our recent launch of DuitNow QR are part of our vision of the future of banking – a blended approach where we serve our customers with the best of our digital world and our people.”

Recently, HSBC Malaysia signed a memorandum of understanding (MoU) with the Malaysia Digital Economy Corporation (MDEC)  to enhance the adoption of technology among small and medium enterprises (SMEs), large local corporates and multinational companies (MNCs) in the country.

In a statement, HSBC Malaysia said, “The initiative will be pivotal to thrusting Malaysia forward as a major global digital powerhouse,” HSBC Malaysia said in a statement today.”

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