November 22, 2016: As part of their commitment to provide consumers with innovative offerings and customer-centric banking experiences, Metro Bank launched a commercial internet banking platform marking yet another disruptive step for the challenger bank.

Since its launch in 2010, Metro Bank has demonstrated an innovative, customer-focused approach that has made it stand our as a true challenger — being the first new high street bank to open in the UK for over 100 years.

In putting innovation and customer-centricity at the forefront of their development, Metro Bank has collaborated with Backbase to further improve customers’ online experience. 

Backbase is a leader in innovative omni-channel banking software. It was selected on the basis of its high expertise in developing customer experience platforms across multi-channels; and aligns with Metro Bank’s strategy of combining retail banking success to online experiences.

Metro Bank’s new digital banking platform will enable customers to tailor access and set payment limits for individual users, with the ability to choose different levels of verification and authorisation — from self-authorisation, up to a two-manager verification and authorisation sign-off process; revolutionising customers’ oversight of their finances. Its advanced search facility enables customers to access transaction history from the date the account was opened, a direct response to customer feedback.

The new banking platform will provide customers with easy access to the most commonly used services, significantly enhancing customers’ online experience.

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