The platform, featuring AI-enabled breach and attack simulation, automates the process of inspection and detection of telecom networks. Also, the software-as-a-service (SaaS) platform doesn’t require additional software, reconfiguration, or maintenance costs with constant uptime and availability.

SecurityGen’s other solutions include an intrusion detection (IDS) platform and a next-generation firewall (NGFW). These two elements combine visibility with intelligence and high-powered analytics, enabling telecom providers to build, reinforce, and roll out secure and robust network operations, with a focus on 5G networks.

Knowing The Company In Detail

Headquartered in London, SecurityGen was established in 2022 by thought leaders and pioneers from the domain of network security, with the simple goal of having a global cybersecurity start-up, which will focus on telecom security.

In the age of 5G and the Internet of Things (IoT), network owners need to deal with vulnerabilities within their network, vulnerabilities which SecurityGen believes can’t be addressed in a passive/defensive manner.

The start-up is helping its clients to stay ahead of threats by delivering a solid security foundation to drive secure telco digital transformations and ensure next-gen enterprise intelligent connectivity.

The overall goal is simple here: to protect the backbone infrastructure of LTE and 5G network, along with the private and legacy ones, proactively detect, evaluate and mitigate attacks upon networks and services.

SecurityGen is covering every aspect of telecom, including the RAN, core, and all interconnections, apart from assessing network, mitigating potential cyber flaws, and boosting subscriber trust and revenue.

Here Comes The Product Line-up

Among SecurityGen’s flagship products, we have ACE, which is the first-of-its-kind AI-enabled breach and attack simulation platform for continuous inspection, detection, and protection of telecom network.

ACE automates the entire process of inspection and detection by giving network owners continuous and efficient 24×7 protection and saving millions of dollars. The inbuilt AI module enables ACE to constantly learn, enhance performance, and incorporate real-life scenarios and attack vectors from the field, thus strengthening the network security posture.

“ACE natively integrates with the 5G-ready Next-Generation Signalling Protection Platform (NGFW). This synergy of ACE and NGFW imparts enhanced security coverage by combining the inspect module with detect and protect one. ACE continuously reports the results of security assessments that help to cross-validate and check if signalling protection is ready and up-to-date. With ACE being available 24×7, security teams can now continuously keep a keen watch on the security posture without incurring additional expenses,” the venture noted.

“ACE is a SaaS platform that boasts of rapid set-up support, zero maintenance costs, and 24×7 availability. It works remotely and can be installed inside verified systems, with zero ‘agents’ and NO additional software or reconfiguration requirements,” it added.

ACE breach and attack simulation solutions ensure that mobile network operators proactively assess and safeguard against possible vulnerabilities even after network changes. The system helps to evaluate and ensure that adequate security countermeasures are in place and provides valuable information in case network security levels are lowered.

There is an increasing concern among banks, crypto-wallets, and online payment platforms about the inability of communication service providers to withstand fraudulent SMS interception. ACE ensures customer security by performing comprehensive checks to keep SMS data content thefts at bay.

Next is IDS (Intrusion Detection System Platform), which, powered by business intelligence (BI) modules, ensures comprehensive security monitoring and signalling traffic analysis.

In a digital world driven by critical infrastructure and sensitive data, all legacy networks, 2G, 3G, 4G, LTE, and even 5G are easily exploitable. Flaws in signalling protocols allow attackers to compromise subscriber privacy, intercept calls, track subscriber locations, carry out fraud, and cause a denial of service.

Network providers therefore require a strong deterrent to the more advanced cyber threats. SecurityGen’s IDS platform is the perfect solution here as it empowers telecom operators to respond to threats as they occur. It offers end-to-end coverage, from security monitoring and up-to-the-minute anomalous-activity detection, to protecting signalling network perimeter across HTTP/2, Diameter, GTP-C and SS7 signalling protocols.

IDS offers end-to-end network coverage, from security monitoring and up-to-the-minute anomalous-activity detection, to protecting signalling network perimeter across HTTP/2, Diameter, GTP-C and SS7 signalling protocols. Coupled with rich analytics and reporting capabilities, the IDS platform prevents hacker attacks, and protects the client’s core network while enhancing the company’s goodwill among subscribers.

The platform provides complete visibility of the core telecom network and easily integrates with SIEM (Security Information and Event Management) and SOAR (Security Orchestration) systems empowering SOC (Security operations centre) with real-time threat detection.

Next is NGFW, which is a 5G-ready next generation signalling firewall advanced telecom signalling security system.

“The massive environment created by 5G, and edge-based computing presents a new and highly vulnerable threat landscape. As cloud, data, and IoT threats merge, it provides a pathway for adversaries to spread malware via IoT network, disrupt core functions and use routers as IoT botnets to launch DDoS attacks. Given that 5G network currently interoperate with existing 4G legacy network, and a minority of 5G network will be built base up, CSPs would require a fundamental shift in security approach to ensure holistic signalling security across both 5G and legacy LTE network,” SecurityGen remarked.

“Built using cutting-edge technologies and our team’s global expertise in advanced telecom security systems, SecurityGen’s Next Generation Signalling Firewall (NGFW) is a state-of-the-art platform built on cutting-edge technology that combines comprehensive visibility, with intelligence and high-powered analytics to protect the 5G and LTE network ecosystem. It also provides enhanced protection by integrating detection and protection capabilities and allows for complete application-level inspection and intrusion prevention,” it added.

NGFW scans incoming traffic for malicious attack patterns, and upon detailed analysis, verified messages are looped back and passed to the client’s core network. With SecurityGen’s signalling firewalls, the client then can quickly analyse and secure core networks and subscriber data. SecurityGen’s signalling firewalls can simultaneously detect and analyse cross-protocol attacks, a new class of threats targeting all network protocols in tandem.

SecurityGen is also working actively on the GTP (GPRS Tunnelling Protocol) front. GTP, defined by the 3GPP standards, has been a fundamental protocol in the evolution of mobile networks. GTP has evolved from connecting and enabling seamless roaming access in GPRS to acting as a liaison between old and new technologies across 3G and 4G.

The GTP protocol, despite its widespread usage in 4G and 5G networks, is also known for inherent vulnerabilities. One of them is the absence of a robust and built-in security mechanism. These vulnerabilities can result in the protocol being the hotbed of malicious acts like denial of cellular service, data interception, fraud, subscriber impersonation and data disclosure. These incidents can undermine the security and reliability of 5G networks.

Addressing the above worries, “GTP Firewall” shields mobile networks from potential risks associated with GTP. The firewall, a vital part of SecurityGen’s Telecom Security Guard (TSG) platform, provides robust security for 3G, 4G, and 5G networks, maintaining secure and seamless telecom services.

Covering A-Z Of Telecom Security

SecurityGen has started its “5G Security Programme” to help mobile network operators (MNOs) reinforce their security strategy and offers comprehensive guidelines for maintaining the reliability and resiliency of 5G network and services.

How is the programme helping the MNOs? by identifying the threats the businesses are facing and evaluating the challenges, along with offering clear, actionable recommendations for ongoing 5G security strategy, providing guidance for immediate remediation of critical weaknesses and vulnerabilities, assuring security for a range of service offerings and last by not the least, verifying compliance with industry recommendations.

Using the ACE SaaS model, SecurityGen is reinforcing measures to control signalling threats and ensure heightened security. ACE is enabling independent testing of signalling network. Once enabled, apart from conducting a thorough security assessment of the client’s signalling premises, creating a report highlighting critical issues and delivering it to the relevant teams.

Under the “Telecom Security Assessment,” SecurityGen’s expert team is providing complete visibility into the actual state of signalling protection throughout the telecom infrastructure, with the goal of highlighting potential attack vectors on signalling network and other risks, thus keeping the network and subscribers safe. These professionals are also running programmes related to fraud risks and telecom incidents (probing vulnerabilities in a signalling network).

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However, the thing which separates Verofax from its rivals stems from the fact that ‘Climate Tech’ is one of the industry verticals, where the start-up is steadily muscling up its business presence.

What Verofax Exactly Do?

The UAE-based business, whose SaaS solutions have been validated by tech giants like Microsoft, IBM, AWS and Ant Group, also holds PCT (Patent Cooperation Treaty) patents on their innovations in the fields of digital passporting, computer vision and AI analytics, with the ultimate aim of making industrial supply chains and operations intelligent. Verofax, which is committed to achieving ‘Net Zero‘ by 2025, also helps its client businesses by creating personalised experiences. These ‘experiences’ help businesses to engage customers by turning physical products into interactive ones.

While Verofax has been mentioned by PwC Middle East as a climate tech start-up, in reality, the venture’s operational expertise also provides its client businesses ‘Direct to Consumer Marketing’ solutions, by harnessing real-time first-party data and drawing up tailored personalised recommendation and promotion offers.

Verofax brings ‘Mixed Reality Experiences’ into its SaaS solutions, by using elements like ‘Augmented Reality In-Store’ and ‘Life Like 3D E-Commerce’. Verofax also plays a key role, when it comes to protecting the brand identity (fighting counterfeits) of its client ventures.

Since the European Union and the United States have introduced regulations to curb imports of high-emission commodities like steel, aluminium, cement, fertilisers, chemicals and energy, existing ERP (Enterprise Resource Planning) systems are not equipped to aggregate data across the supply chain and prevent double counting.

This poses a huge challenge for the companies to comply with the operational standards for measuring and reporting following ISO 14064 standards, when it comes to exporting their products in the West.

“Not complying is also not an option with up to 35% of revenue in tariffs levied at European Union border customs. The problem necessitates commodity passporting and emissions tracking without the risk of double counting,” JCN Newswire sums up the challenge perfectly.

Wassim Merheby, CEO of Verofax, told the media, “Existing ERP systems are siloed by design, which hinders the capability of having immutable data and certifications verified on the interoperable system for all stakeholders from material collectors to recyclers, exporters, customs and clients. Verofax offers an award-winning Digital Passporting and traceability solution for multi-tier supply chain verification, enabling seamless compliance and verification of Carbon emissions. The Gulf region trails behind India and other markets that recycle up to 80% of targeted commodities. Recycling can reduce emissions by up to 95%, thus markets with lower recycling thresholds are at risk of being priced out of the EU market. The UAE for example, exports $1.5B to the EU mainly aluminium, and recycles under 10% to date. With Verofax emission verification and commodity passporting, exporters have a great opportunity to trail a path towards export growth.”

Verofax’s ‘Digital Passporting & Traceability Solution’ for compliance verification automation ensures the commodities meet the EU and US parameters like emissions, apart from preventing recycling double counting across the tiered supply chain.

Solutions Tailored Made For Industries

For its clients in the retail sector, Verofax offers automation solutions powered by blockchain and AI. These solutions help the ventures to boost their shopper engagement through personalisation, apart from optimising inventory management systems with real-time data alerts.

These businesses can also upgrade their retail operations and automate the customer checkout methods, apart from delivering validated products to the customers.

Using Verofax’s ‘Immersive Commerce’, a retail business can set up their virtual stores in a 3D environment. This solution keeps the retail sector future-proof, given the fact that shopping through the metaverse will be the trend to watch out for.

For logistics, Verofax helps its clients track their product inventory in transit via an interoperable platform, which enables these ventures to exercise door-to-door real-time logging and preventive measures.

Verofax’s ‘Logistics Asset Management Solution’ tracks, optimises, and helps clients validate the supply chain, apart from lowering costs while improving operational efficiency and achieving a quick return on investment.

The solution is a one-stop logistics asset management and tracking mechanism, which achieves oversight on the client’s product inventories across suppliers, channels, and end-users. It also guarantees the ventures’ data security on the enterprise-grade multi-tenant cloud, apart from bringing blockchain into the play, to help the logistics businesses remain compliant towards data security-related policies.

Similarly, Verofax is providing game-changing business solutions for other industries like consumer goods, pharma, energy, and manufacturing.

Expertise In Sustainability

“Shoppers preference is shifting towards brands that adopt values such as sustainability, environmentally friendly and community engagement. Auri and Verofax share these core values and have teamed up to provide consumers with a seamless application to validate brand claims and increase direct engagement,” said Kristy Yong, Executive Director of Auri, a Malaysia-based venture which empowers lifestyle brands.

In 2020, Auri announced a pact with Verofax to jointly launch an Asset Digitisation and Traceability App for sustainable product passporting.

Verofax is now offering sustainable business solutions like ‘Product Lifecycle Assessment’ (sustainable rating and certificate validation for client businesses) and ‘Power Sustainable Sorting in Retail’ (green consumer choices with sustainable sorting, validated on interoperable blockchain).

Customers are becoming product ambassadors and sales channels, as they research and access sustainable product range. Companies, through Verofax, are now screening suppliers through the ‘Sustainability Index’, to efficiently manage their environmental and social efforts.

Through Verofax, companies are harnessing consumer insights and preferences to offer personalised experiences. The whole concept of ‘Sustainability Industry Standards’ is getting redefined by Verofax.

Its rulebook now ensures lower operational costs and improved operational efficiency for businesses, resulting in quick return on investment, while remaining compliant to data security and climate-related regulations.

Verofax In News

In November 2023, Verofax was selected as one of the top three winners of the Emirates Global Aluminium (EGA) Ramp-Up Programme. The programme, apart from nurturing the next generation of entrepreneurs, will also ensure that these businesses will contribute to economic growth and job creation in the realm of low-emission commodity exports.

In the same month, the venture was selected among 521 start-ups at the GITEX 2023 Expo, Supernova Challenge in Dubai. Verofax earned the honour due to its blockchain-based business solutions. During the event, after undergoing rounds of pitching against global finalists, Verofax emerged as the winner for its specialisation of turning shopping and consumer products interactive.

The post Start-up of the Week: From SaaS to climate tech, Verofax aces the ‘diversity’ game appeared first on International Finance.

Spatial data stack is becoming more and more crucial to corporations worldwide as location becomes central to more end-to-end users. Founded in February 2020, the company helps large enterprises build, scale, and manage their own spatial data ecosystem. At present, they are supporting 15 customers across 20 countries, and have helped map over 2.5M miles of roads, and handled 20B+ API calls.

The founders of the company built the spatial data platform for Grab, Southeast Asia super app from the ground, which, in turn, has enabled more revenue, better unit economics, higher dispatch efficiency, and lower cost per order. The founders of the company are now attempting a very bold vision of building a geospatial data platform that will serve modern and traditional enterprises globally. They also want their company to become an enterprise that becomes synonymous with delivering configurability, reliability, and performance across structured, semi-structured, and unstructured data.

Abhi Kumar, Partner at M12 told the media, “Enterprise location-based solutions are long overdue for disruption—we’re no longer in a scenario where one-size-fits-all. Globally, companies spend over $6.7B a year on their mapping stack, and this spend is growing faster than ever. NexBillion.ai is leading the disruption of geospatial data with great customer traction and a world-class team.”

Nextbillion.ai also offers tailored spatial solutions and tools across various types of companies. Ajay Bulusu, co-founder of NextBillion.ai told the media, “As a high-growth company, working with the right VC was vital for us. In the M12 team, we have found a long-term champion that is helping us scale and expand to North America and other global markets. The access provided by M12 will assist us in building a decentralised, tailored, and cost-effective mapping platform that delivers the highest level of performance and quality for even our largest and most demanding enterprise customers.”

The post NextBillion.ai adds $6.25mn from Microsoft’s venture fund appeared first on International Finance.

The solution combines automation of mundane tasks with pre-emptive decision making, to increase overall business agility. With the S/4HANA Cloud, businesses will be notified of the latest innovations through quarterly updates, granting them access to the latest innovations in areas such as predictive analytics.

With conversational AI platforms being the next big paradigm shift in IT, SAP has integrated SAP CoPilot with the SAP S/4HANA Cloud. The solution is the first true voice-activated digital assistant for enterprises that enables users to to get their work done more quickly and efficiently, while increasing teamwork across business processes. Powered by machine learning and AI, SAP CoPilot is aware of business contexts, driving efficient collaboration, quickly recognising and connecting to business data and offers in-context chat.

“India is expected to be among the top cloud markets in the world by 2020, with $4.1bn market opportunity,” said Deb Deep Sengupta, President and Managing Director, SAP Indian Subcontinent. “By making our digital core all pervasive through cloud with SAP S/4HANA Public Cloud, our market leadership in ERP space is poised to be replicated in the cloud as well.”

“Around the world cloud first is the path forward, SAP S/4HANA Cloud will be swiftly taking Indian enterprises into the digital age,” said Melissa Di Donato, Chief Revenue Officer, SAP S/4HANA Cloud. “The intelligent cloud suite will support large and midsize Indian companies to further accelerate innovation. Our aim is to enable organisations to ‘Automate’ processes, gain ‘Assistance’ in focussing on mission-critical applications, and eventually ‘Act’ based on context-aware decisions.”

The SAP S/4HANA Cloud serves customers in various product-centric and service-centric industries to help them achieve instant value, cost savings and improved efficiencies across project management, manufacturing, sales order management, inventory and supply chain management, finance and procurement. help customers achieve instant value, cost savings and improved efficiencies. Over and above these functionalities SAP S/4HANA Cloud has been localised specific to India to support:

• Indian specific master data, such as GST Vendor Classification, Invoicing Party (required for calculation of taxes), field enablement to maintain GST Registration Number
• Tax and pricing procedures – including the ones introduced with GST taxes
• Journal Voucher- Tax adjustments for the GST incoming invoices
• Invoice generation for logistics scenarios, such as Procurement for Direct Materials and Services, Subcontracting, etc.

The post SAP takes India Inc. to the Cloud powered by Machine Learning and AI appeared first on International Finance.

“With modern software powered by machine learning, we aim to turn finance teams into revenue heroes by giving them workflow tools that finally match in robustness those used by their sales and marketing departments. The funding puts YayPay at a major inflection point in which we can now recruit more great talent, roll out a full suite of intelligent order-to-cash automation software, and accelerate sales activities,” said Anthony Venus, co-founder and CEO of YayPay.

YayPay’s powerful back-office SaaS applies process automation, machine learning, and AI to accounts receivables operations to accelerate collections, boost worker productivity, improve customer relationship management, and predict cash flow with greater accuracy. YayPay released its first software module in January and has collected over $100 million in receivables, and processed more than 150,000 invoices.

“YayPay has empowered my finance team to shift their focus to high-value activities. We no longer have to spend hours manually managing our portfolio of invoices. The product is not only easy to use but also a breath of fresh air for finance automation,” said Austin Longfish, Controller at Sharethrough.

“YayPay aligns our finance and sales teams to common revenue and collection goals. We are pleased to see YayPay achieve this milestone so that it can carry on with its plans to provide businesses like ours even smarter back-office automation,” said Jason Wechsler, Director Revenue Technical Accounting, PubMatic.

Companies that use YayPay have reduced Days Sales Outstanding (DSO) by up to 25% while dramatically improving A/R productivity because collections teams can more accurately monitor cash inflow and proactively work with slow-paying clients. Finance staff typically report 3x more efficiency and can accelerate cash flow by 10 to 25%, which means millions of dollars more in free cash flow, and massive savings.

Matt Risley, partner at QED Investors, said “The power of YayPay’s toolset was clear to me as a former CFO. YayPay’s technology eliminates any reason for finance departments to get bogged down in inefficient spreadsheets and post-it-notes, and it works seamlessly with the major ERPs.”

“It’s critical for a business to understand their cash flow. We know this process can be a hassle, and want to help clients become more efficient. We’ve been impressed with YayPay’s innovative approach to streamlining how small and mid-sized enterprises manage accounts receivable,” said Vanessa Indriolo Vreeland, head of acquisitions and strategic investments for Fifth Third Capital. “Fifth Third’s investment in YayPay affirms this and our confidence in the team’s continued growth.”

The post YayPay raises $5.3Million in funding on its quest to turn finance teams into revenue heroes appeared first on International Finance.

Since Ohpen signed and implemented its first Software-as-a-Service (SaaS) client in 2012, Ohpen has become market leader in the Netherlands.  Enterprise clients like Aegon and De Volksbank have signed long term outsourcing contracts for the administration and servicing of retail investment and savings accounts.

Ohpen opened an office in London last year and signed its first client in the United Kingdom which is being implemented this year.

The UK Platform market currently undergoes radical changes caused by new regulations and issues related to legacy systems and providers. Ohpen is well positioned to assist financial institutions in coping with these challenges and seizing opportunities.

The current investment round of € 15 million values Ohpen at € 100 million. The growth capital will be used to finance UK expansion and enter new markets.

“The first step, back in 2009, was to actually develop a whole new core banking engine and offering it as SaaS using cloud technology”, says Founder & CEO, Chris Zadeh. “The second step was to get a client and create a strong home base. After becoming the number one player in our home market, we knew it was time to enter new markets and truly scale up the company.”

The post Ohpen secures €15 million Series B financing at €100 million valuation appeared first on International Finance.

November 11, 2013 : The glare of scrutiny upon our financial institutions has never been starker, as regulatory bodies and governments inflict ever greater levels of compliance.  The challenge of adapting to this scrutiny is exacerbated by the organisational pressures brought about by mergers and acquisitions, diversification, restructuring, rising consumer expectations, fragmented communication channels and tough competition in the marketplace.

All of these factors are conspiring to put greater pressure on routine processes and the teams responsible for them. That applies equally whether those teams are handling mortgage applications, account openings, complaints, insurance claims or any other process that may require multiple inputs from multiple departments before it can be resolved.

However, technology is assuming an ever greater role in ensuring such activities are carried out in a consistent way.

Contrary to perceptions of the clunky IT of the past, a new generation of process tracking technology in the form of SaaS (Software-as-a-Service) is flexible enough to be adapted to numerous situations in an agile, efficient and user-friendly manner. Being web-hosted, such technology is highly adaptable, low-cost and can be deployed very quickly as a tactical solution to the procedural problems an actuary might identify.

A growing number of banks, building societies and insurers are adopting tracking solutions that give staff at all levels of an organisation – as well as third-party stakeholders – greater visibility of the status of a particular case. A single shared system allows individual staff to chart the progress of an enquiry, application or complaint as it moves between departments, with automated actions such as update messages and prompts that show team members what next steps need to be taken.

The tracking of the ‘journey’ can begin with case creation and continue into document uploading, validation and communication back to the originator or applicant, all of which can be aligned with key stages and SLAs. This allows for the creation of a complete and accurate audit trail of activity on a particular account.

With greater visibility comes greater control of internal processes, which is vital to compliance. For example, time limits can be applied to certain steps within a process, automated ‘update’ messages can be sent to customers or external stakeholders to keep them informed and access restricted so that only the correct department sees the data or prompts that are appropriate to them.

The aim is to reduce the risk of delays, errors, confusion and complaints, instead delivering a service that is efficient, effective and transparent.

A pertinent example is current account switching, which was reported to have reached an all-time high in the UK this year due to technical glitches and negative publicity surrounding certain banks.

Some institutions began offering maximum switching time guarantees as a competitive advantage and while the outgoing FSA already demands that switches should be simple and efficient, a seven-day limit is due to come into force next year. The financial penalties and brand damage that could arise from failure to comply will make it even more important that banks and building societies have mechanisms in place to manage the process.

However, managing compliant processes is only one half of the compliance coin. Equally important is an organisation’s ability to demonstrate its compliance. This is where the reporting mechanisms contained within the latest process tracking solutions become hugely valuable. Since procedural activity is logged on a uniform basis by all relevant personnel and departments, it is fairly straightforward for managers to pull out any data they may need as evidence of compliance.

Reports can be generated in real time and categorised in any number of ways to highlight the progress of individual cases or gain an aggregate insight into case volumes, completion rates, geographical workloads or areas where blockages are occurring.

This level of data can be supplied to regulatory authorities as evidence of compliance, and used internally to benchmark performance levels against corporate targets.

Crucially, the availability of such data provides actuaries with an informed basis for decisions about structural or procedural changes that might minimise risks moving forward.

The following example highlights the crucial role that technology can play in compliance.

In 2011, under a European Commission ruling, one of the UK’s biggest banks was required to sell more than 300 of its branches. The sale included the transfer of over 1.8 million customer accounts and 240,000 corporate clients.

The deadline to complete the project was incredibly short and a solution had to be found quickly.

A newly designed process and related technology was needed to enable Relationship Managers (RM’s) to manage their customers’ migration efficiently, with all the appropriate governance and control in place.

The Bank’s already busy IT team evaluated the project and although they provided options, they were based on custom-built databases and spread sheets. Taking significant time and resource to create and implement, the proposed solution would miss out key features such as customer communications and Management Information and would have missed the migration deadline.

MatsSoft already provided the bank with a range of solutions to manage workflow, customer and third party communications and automated reporting, for a number of its business units.

MatsSoft configured its MATS^® solution, completed user acceptance testing, passed penetration testing and security audits by the Bank and launched within just 6 weeks.

The system was very well received by management, Change Managers and Relationship Managers.

By using MATS^®, the bank was able to track every step of the process for every customer case, automatically communicate to the RMs when they had a particular task to perform, communicate key messages to the customer during the whole process and track completions.

The business was able to view the performance of the project in real-time through the comprehensive Management Information reporting suite.

Due to the success of the project, a further Migration wave was planned and implemented, again within budget and deadline.

The solution provided:

• Significant cost reduction by using well-established technology

• High satisfaction levels from customers

• Total process transparency

• Audit trails for all activity by processing staff and Relationship Managers

• Built in governance

• Real-time reporting

• Real-time communications by SMS, Email and Web

Source: MatsSoft

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