Oman SATS LLC, which is the exclusive cargo handler of Oman Air, recently won the honours of ‘Best Cargo Handling Company – Oman 2023’ and ‘Best CEO – Air Cargo Handling – Oman 2023’, in the recently concluded International Finance Awards.

Oman SATS, which is a joint venture between Oman Airports and SATS from Singapore, is tasked to serve the Sultanate of Oman’s aviation industry, apart from strengthening the Middle Eastern country’s position as a major cargo hub in the Gulf region.

When it comes to providing cargo handling services to and from Muscat, be it products like e-commerce, pharmaceuticals or dangerous goods and perishable items, Oman SATS delivers top-notch services.

Not resting on its past laurels, Oman SATS has embarked on a journey to level up its operational efficiency, apart from customising its services and solutions as per the ever-changing customer and industry needs.

“Oman SATS has embarked on the intensive use of technologies to digitalise its operations, improve processes, and invest in infrastructure and staff training,” the venture stated.

As part of this process, Oman SATS has launched a scholarship programme to provide opportunities for its staff to upgrade themselves with the goal of having staff with the right academic and operational skill sets as per the needs of the changing operational environment. The scholarships also work as a form of incentive for the staff to continue learning after having left the academic institutions some years back.

“Oman SATS firm believes that employees’ development is a key factor in overall company progress. The employees showed interest in the scholarships offered by the company and we wish all the best for the selected candidates,” the business told the International Finance.

Also, the company has added a new 20-ton Forklift model Heli (CPCD 200-VZ1-12 IIIG2) to its existing equipment fleet, with the aim of supporting Oman’s oil and gas industry. With the new equipment, the Company is able to handle heavy cargo more efficiently, to the convenience of its clients.

The venture has also established service standards (KPIs) in most operational critical activities to ensure these processes are always monitored and measured. This will be backed up by customer surveys, KPI meetings, regular risk and opportunities review exercises, airline meetings and internal audits. The establishment and meeting of the KPIs serve as a service promise by the Company towards its customers and users of its facility.

All these above exercises, using parameters like Quality of Service Provided, Customer Satisfaction, Performance and effectiveness of QMS, The Need for Improvement, Actions Taken Against Operational Risks and Performance of External Providers helped track the Company’s performances in a transparent way with the industry.

A Determined Leader Making A Difference

Much of the Oman SATS’ recent performances have been guided by the strong and visionary leadership of Mr. Siang Tang Tan, who became the company’s CEO in 2016.

Known as “ST” in the aviation industry, Mr. Siang Tang Tan is a veteran in his field with close to thirty years of experience. His previous leadership stints in the aviation industries of countries like Singapore, Hong Kong and China have been the decisive factor behind Oman SATS standing tall above its rivals.

Among ST’s achievements as Oman SATS CEO, he transformed Muscat International Airport’s cargo as one of the best in the world, in terms of infrastructure, service standards and innovation. Also, under his watch, the company emerged as the exclusive cargo handler of Oman Air and Salam Air.

Apart from all these, the venture has contributed to the Oman aviation industry’s transformation through its digitalisation efforts and innovations like a mobile application, self-service kiosks, and the introduction of paperless transaction methods like e-airway bills.

By introducing an employee scholarship programme and ‘Key Performance Indicators’, Oman SATS shows that it truly believes in its people and skill upgrading, as well as keeping its service commitment to the industry.

The post With employee scholarships & ‘Key Performance Indicators’, Oman SATS edges out its rivals appeared first on International Finance.

The most promising aspect of ‘Webtrack Plus’ is that it will assist customers to perform transaction-related activities from the Muscat International Airport as per the latters’ operational needs.

Oman SATS, which is also the exclusive cargo handler of the country’s national carriers, Oman Air and Salam Air, believes in core values such as customer focus, excellence and innovation, integrity, respect and accountability, people and collaboration, and safety and security. These principles have guided the company towards success over the years and in 2023, its shipment game receives a major upgrade with the launch of ‘Webtrack Plus’, with features like transaction for shipments from anywhere through credit card and pre-deposit payment modes, thus effectively eliminating the need to physically visit payment counters at the cargo terminal of the Muscat International Airport.

How ‘Webtrack Plus’ Works?

The entire documentation process for shipping transactions is paperless, as it works on the mechanisms of sending invoices via email and optional document delivery, thus ensuring a greener environment by reducing paper usage.

Freight forwarders, customs brokers, shippers and consignees frequently visiting the Muscat Airport’s cargo terminal for transactional purposes can now register themselves at ‘Webtrack Plus’. They can get the registration form either via mail/phone call. The payment can be done through credit card/pre-deposit accounts. This pre-deposit account can be recharged 24/7 as well on ‘Webtrack Plus’ sans manual intervention.

The ‘Pre-Deposit Account’, which works on cashless and cardless principles, is basically a pre-paid one which offers a safe and secure payment mode to the Oman SATS LLC customers. Customers can transfer funds from their bank to ‘Transom Sats Cargo’, which will immediately be credited to the Customer’s account. Pre-deposit account holders also get the benefit of getting monthly online transaction statements and downloading invoices at their convenience.

‘Webtrack Plus’ also allows its customers to complete transactions from any part of the world. The users, with the help of their own credentials like login ids and passwords, can check into the website and get the transactions done. Card payment will be enabled for payment of the handling/documents charges, following which these customers will be assigned a clearing agent, apart from initiating requests for product examination and deliveries.

The users can also do functions like console AWB release, updating shippers’ letter of instruction, along with other documents such as cargo acceptance forms, before making the payments. They will also get desktop notifications, apart from being provided with the option of downloading delivery statements/invoices. In addition, they can track and trace their cargo.

Oman SATS have also introduced tablets in operations, in order to let go of the old school approach of doing data entry with papers and PCs. The staffers can also update the shipment status on a real-time basis, while using these tablets, thus fast-tracking the shipments of perishable items like medicines and food. As the delivery status gets updated periodically, customers too get notifications on their shipment delivery situations via mobile apps.

Oman SATS CEO Mr. Siang Tang Tan, who got won the award for the ‘Best CEO – Air Cargo Handling – Oman 2022′ by International Finance, has been promoting the company’s core values like customer focus, excellence and innovation, integrity, respect and accountability.

Staying true to its purpose, the company has taken the cargo shipping sector by storm with its ‘Webtrack Plus’. It now presents a business model, where mundane operations like data entry can be done with just a few clicks on tablets, instead of bogging down professionals with too many papers and PCs. At the same time, their responsive website is ensuring that the customers won’t have to visit airport cargo terminals to get the payments done, apart from getting timely notifications on the shipment delivery statuses. This has created a positive vibe for both the company and its customers, thus helping the Oman SATS to reign supreme on the trust front, apart from staying motivated to live up to its mission of serving the industry and the Sultanate of Oman.

The post Oman SATS LLC’s ‘Webtrack Plus’: The game changer in cargo industry appeared first on International Finance.