Interactive Smart Communications (ISC), a leading customer experience (CX) management service provider, has been recognised with the prestigious International Finance Award for “Most Innovative CX Management Service Provider BPO.” This accolade acknowledges ISC’s commitment to delivering transformative customer service solutions and setting new benchmarks in the BPO industry. ISC’s innovative approach to customer experience management has made a significant impact on businesses, ensuring efficient, seamless, and personalised service delivery. The award underscores the company’s continuous efforts to remain at the forefront of technological advancements and operational excellence in customer service.
ISC’s success is rooted in its dedication to adopting cutting-edge technologies and integrating them into its customer service processes. The company leverages artificial intelligence (AI), data analytics, and automation to enhance its service offerings, making customer interactions more intuitive and responsive. Innovations such as chatbots, voice recognition, and predictive analytics are incorporated to streamline customer enquiries and predict service needs, significantly improving customer satisfaction while optimising operational efficiency.
During an interaction with International Finance, Ashraf Abdelhafez, ISC Business Applications and Sales Director, said, “ISC continues its pioneering role in supporting the goals of Vision 2030 by enhancing digital transformation in the customer experience sector. Its ongoing investment in developing national competencies contributes to diversifying the economy and creating innovative job opportunities.”
The company’s personalised approach to CX management enables it to anticipate customers’ needs and deliver customised solutions that resonate with clients across various industries. ISC’s deployment of smart tools and systems for managing omnichannel customer interactions has enabled it to not only meet but exceed the expectations of its global clientele. This recognition by International Finance is a testament to ISC’s commitment to excellence and innovation, positioning the company as a leader in the BPO sector.
ISC’s recognition is not just a corporate milestone; it also aligns seamlessly with the broader goals of Saudi Vision 2030. The strategy aims to diversify the economy, foster innovation, and develop the country’s human capital, with a particular focus on the digital transformation of various sectors. As a leading BPO and CX service provider, ISC is playing a crucial role in driving this transformation within the customer service industry.
By incorporating advanced digital solutions into its operations, ISC contributes to the development of a digitally empowered economy. The company’s initiatives support the Vision 2030 objectives of boosting non-oil revenues, creating employment opportunities for the youth, and enhancing service sectors like information and communication technology. Through its continuous investment in technology and training, ISC is not only elevating its own standards but also contributing to the overall growth and modernisation of the Kingdom’s business landscape.
ISC’s achievement serves as a stepping stone towards greater aspirations. The award-winning company remains committed to driving the CX industry forward by investing in the latest technologies, nurturing local talent, and expanding its service offerings. As it continues to innovate and align with the ambitious goals of Saudi Vision 2030, ISC is poised to play a significant role in shaping the future of customer experience management in the region and beyond.