Cainiao Smart Logistics Network, the logistics arm of Chinese ecommerce giant Alibaba, is set to drive digitalisation of last-mile logistics in Malaysia, media reports said. In order to do so, Cainiao has partnered with Yunda Express.
Cainiao will drive the digitalisation in Malaysia’s last-mile delivery network through a comprehensive network of collection stations. It is reported that around 100 collection stations near communities and business districts across the country will be strategically set up, with plans to expand to 500 stations to include West Malaysia by 2022.
Au Yeong Shong Kwong, head of cross-border, Singapore and Malaysia, Cainiao Network told the media, “With the rise in ecommerce activities, we are also witnessing a shifting trend in customers’ last-mile delivery preferences. To cater to a more diverse customer base that is also purchasing a wider selection of products online, we are expanding the collection point to provide customers with greater flexibility and convenience. Collection stations offer more advantages compared to other modes of last-mile delivery options such as lockers and pickup points.”
He added, “Here, we are able to offer more space to accommodate odd-sized or larger parcels, longer operating hours, complimentary storage and more convenient locations to ease the collection process. The ultimate goal here is to diversify last-mile offerings to deliver greater customer service and satisfaction.”
Recently, Cainiao also ventured into Japan to provide comprehensive logistics service to importers and exporters there. Besides this, the company has also launched third-party logistics services in South Korea and an air charter service to Latin America.