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DBS Bank revamps online banking platform in Taiwan

DBS Bank Taiwan_IFM_Image
It will help the bank provide its wealth management clients sophisticated personalised services

DBS Bank Taiwan unveiled DBS Digibank, a revamped online banking platform, to help provide its wealth management customers with more personalised services and a better engaging digital user experience, media reports said.

In an online media briefing, DBS Bank announced that it has formed a special team of about 300 people from Taiwan, India and Singapore to improve its mobile banking platform to satisfy rising demand for mobile banking services.

DBS consumer banking managing director Seraph Sun told the media, “Not only young consumers prefer using online banking services. We found out that among our clients aged 61 to 70, 11 percent prefer using online services, even higher than the 8 percent among users aged 21 to 30.”

A survey carried out by the bank found that its customers in Taiwan demand better or more personalised online banking services.  Seraph Sun pointed out that the new application is designed to address these concerns, as it allows people to customise the interface and prioritise functions for transactions they frequently conduct.

The bank expects online transactions to grow by at least 5 percent during the first year since its launch.

Recently, DBS Banks signed a Memorandum of Understanding (MoU) with Keppel Technology to explore new opportunities provided by digital technologies. The MoU will cover areas such as developing 5G-enabled digital banking services and developing digital tools and platforms to provide bundled services to large corporates and SMEs.

Recently, the Singapore-based also announced its intentions of doubling down on its intelligent banking capabilities across the bank’s digital banking services.

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