International Finance

Nexthink increases revenue by 80% owing to digital customer experience

The continued company growth was driven by an increasing awareness among companies of how closely tied their employees’ workplace experience is to retention, engagement and overall company success

Nexthink®, the leader in digital employee experience software for enterprises, highlighted several successes from the past year, stating that the company’s ARR grew more than 80% year-over-year—and successfully did so for the third straight year.

The company’s ability to help companies provide a high-quality digital employee experience has become central to many global companies’ operations. Nexthink was recently included in a report by Forrester Research entitled “The Employee Experience Technology Ecosystem,” [insert link] which looked at the importance of software that can monitor the employee workplace experience and help remediate any issues.

“Every company in the world must transform the way they engage with employees and IT is one of the primary channels. Better Digital Employee Experience is critical for any business and Nexthink has the most advanced platform and expertise to help enterprises with this transformation,” said Pedro Bados, CEO and co-founder of Nexthink.

Key milestones achieved by Nexthink in 2018 include:

  • Reached 7M endpoints, 1,000 customers: In 2018, Nexthink grew to service to world-leading companies including prescription management company Express Scripts; leading mobile games studio SEGA HARDlight; luxury jewelry, gifts and accessories retailer Tiffany & Co.; and Western Union, a leader in cross-border, cross-currency money movement. Several deals are worth more than $1M USD of ACV in 2018—and customer renewal rates reached more than 90 percent this past year
  • Another year of tremendous customer success: Net retention reached 118% and NPS was 61, up from previous years
  • $85 Million Funding RoundNexthink recently secured an $85 million funding round, led by Index Ventures and including participation from returning investors Highland Europe, Forestay Capital, VI Partners, Auriga Partners and Galéo Capital—along with new investors TOP Funds and Olivier Pomel, Co-founder and CEO of Datadog
  • Digital Experience Library: Nexthink has the most advanced and fastest growing catalog of dashboards, campaigns and remediations for Windows 10, Skype for business, Office365 and many others to optimize Digital Employee Experience
  • Digital Experience Score: Launched during the Experience ’18 events, Nexthink unveiled the Digital Experience Score which combines hard data and end-user feedback to provide a measurement of digital employee experience. This score allows companies to benchmark the experience of their employees by size and industry and ensure they are providing a world-class experience to their employees
  • Solution Enhancements: As part of the company’s commitment to providing its customers with the strongest digital employee experience management solution available today, Nexthink made several investments to enhance its offerings in 2018. The company launched the Nexthink Splunk Connector to give Splunk users access to real-time end-point information about security, operations and IT transformation projects. Nexthink also launched an Incident Management Connector, a ServiceNow connector that enables greater visibility, improved IT governance and faster Meantime to Resolution (MTTR). The company was also awarded a patent for its screen layout manager, an innovative approach to enabling IT departments to have a clear, easy-to-digest and flexible view of their organization’s IT ecosystem
  • Solidifying PartnershipsNexthink focused on establishing new partnerships (NEC Asia PacificBrachin LLCVerano) and enhancing existing ones (ServiceNow) over the course of the past year, giving customers and prospects even more options for gaining real-time visibility across their digital workplaces, gathering real-time feedback from employees and automating critical remediations
  • Company Expansion: At the close of 2018, Nexthink had more than 400 employees across the globe—with plans to expand its workforce even more in 2019. The company recently announced in 2019 plans to double its U.S.-based workforce and open a new North American headquarters in downtown Boston, MA.Nexthink was named one of Boston’s “Best and Brightest Companies to Work For” in 2018
  • Unforgettable Customer Events: The company launched a series of company events, called Experience ’18. These events were tailor-made to inspire and equip end-user computing professionals with the information needed to transform their workplaces and drive success in their digital transformation journeys. 2018 events took place in New York, Frankfurt, Lausanne, Paris and London. Stay tuned for 2019 dates and locations
  • Executive Appointments: Continuing to invest in its growth and success, Nexthink added two key members to its leadership team: Eric Blum as Chief Customer Officer (CCO) and Samuele Gantner as Chief Product Officer (CPO)

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