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Converge puts customers in the front seat of innovation

The company recently launched its latest product Converge Time of Day that provides customers with the freedom to choose when they want increased speeds

Innovation has long become a buzzword in the information and communication technology (ICT) space. Every new service or technology may be an improvement, but not necessarily innovation. Some even confuse innovation with novelty.

Converge Chief Operations Officer Jesus C. Romero defined innovation as a different and better way of serving customers’ needs that is proven to be commercially successful. Innovation is a modern solution that serves a purpose, and in the case of Converge, it’s serving the customers that drive the innovation.

“Putting customers at the front seat of our innovation process and driving our business forward is what makes Converge the fastest growing internet service provider today. We make sure our product and service offerings answer to what Filipinos need, at this time,” COO Romero said.

During the first quarter of 2021, Converge has launched a product named Converge Time of Day that provides customers with the freedom to choose when they want increased speeds. This helps increase the customers’ productivity and is also economically friendly.

The latest product offers doubled download speeds at pre-set times of the day. Daytime doubled speeds means an online class, a business meeting, and Youtube browsing can take place in one household, all at the same time. It also adjusts to Filipinos’ consuming behavior, whether they be an individual or a business.

The Time of Day plans of Converge is FiberX TOD 2000 (100 Mbps / 200 Mbps) and FiberX TOD 3000 ( 300 Mbps / 600 Mbps). This innovative concept is also applied to another product series of Converge called flexiBiz. These SME-oriented broadband plans offer the same, tailored innovation for businesses with affordable pricing. By offering ‘customised’ connectivity, businesses are able to realize cost savings and operational efficiency.

Romero further explains, “We have been improving our service offerings to support the SMEs since they were impacted by the pandemic. We know that while their budgets had to adjust, the bandwidth requirements of businesses increased as they moved online. This is where flexiBiz comes in. We created a product that gives businesses the bandwidth they need at the time they need it the most. So whether their business operates during the day or night, the SMEs will receive faster speeds at lower costs.”

Additionally, Converge also upgraded its standard broadband plans for the second time, providing up to 800mbps at no additional cost. The upgraded FiberX plans are- FiberX 1500, from 35 Mbps now 50 Mbps; FiberX 2500 from 100 Mbps now 300 Mbps, and FiberX 3500 from 200 Mbps to 800 Mbps.

The Network is the Product
Converge’s network is the first in the country to run on 400 Gbps technology, and is now upgraded to the industry standard of 800 Gbps. This makes it the only ISP in the country to use this technology and the capacity facilitates high-speed data transfers that are needed for streaming, remote storage, and next-generation technologies.

“Converge believes that the network is the product. When the network is the best in class, then we will have premium products. We design our networks using three strict parameters. Firstly, it must have high availability and as few failures as possible. Secondly, it must have low latency and thirdly, it must be non-blocking to avoid congestion on the network,” Romero said.

Backed by the best broadband technology and a network design that efficiently connects users around the country, Converge can freely innovate and focus on serving customers better. With Converge showcasing true innovation at every turn and building an expansive network, the message is clear: as long as Filipinos continue to hunger for high-speed broadband connection, Converge will be there to serve the need however and whenever they need it.

About Converge ICT Solutions, Inc.
Converge Information and Communications Technology Solutions, Inc. (PSE: CNVRG) is the leading pure fibre data network and internet service provider in the country. It is the first to run a pure end-to-end fibre internet network, providing Filipinos simple, fast, and reliable internet connection. Converge is ISO 9001 and CE2.0 Certified.

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