Zurich-headquartered global talent and technology services company Adecco Group has announced a significant milestone in its human-centric approach to AI and technology deployment by signing a new, multi-year, unlimited global access agreement with Salesforce through 2027 for Agentforce 360, the entire suite of Salesforce solutions that fuels the Agentic Enterprise, apart from connecting apps, data, and AI agents on one platform.
The Group’s three global business units, Adecco, LHH, and Akkodis, will further scale the deployment of agentic AI to cover multiple key markets, leveraging the expanded partnership with Salesforce.
“Adecco has already seen significant success in the United Kingdom, where Agentforce 360 has been deployed in key parts of the recruitment process to free up time for quality human-human interaction, enhancing both client service and candidate experience, and saving 15 per cent of time, reducing time-to-fill, increasing fill rates, and reducing cost-to-serve,” the Zurich-headquartered venture said in a press note.
“The Group supports this rapid scaling of agentic AI with its global operating model, integrated onshore delivery centres and nearshore and offshore hubs in India, Poland, Mexico, and Morocco, and a strategic focus on strengthening human connections through its omni-channel network in over 60 countries,” it added.
“We continue to be the pioneer of human-centric AI implementation. Unlimited access to Agentforce lets us rapidly scale proven agentic AI solutions globally and across our brands. This will improve our service speed, quality, and reliability, freeing our people to focus on the human interactions that made them choose this career,” Denis Machuel, CEO of the Adecco Group, said.
“The world of work is being accelerated by AI, and the Adecco Group is working as a strategic partner to help guide our 100,000 clients with the strategic workforce reorganisation and people and talent strategy required to drive business impact with AI implementation. This agreement allows us to create real value for clients, candidates, and our people,” he added.
“By moving beyond experimentation to a full-scale agentic enterprise, Adecco Group is proving that autonomous agents can deliver the determinism and predictability needed to power a global business. Powered by Agentforce 360, Adecco now has the ‘always-on’ foundation to connect millions of job seekers with career opportunities, using agents to drive 50% of their revenue by the close of 2026. This partnership represents Salesforce’s vision, as humans and agents work together on a single, trusted platform to deliver business outcomes at scale,” Madhav Thattai, EVP & GM Agentforce, Salesforce, said.
By creating the trusted enterprise context foundation in Data 360, Adecco Group has consolidated data across over 30 Salesforce instances and enterprise systems into a single, live candidate profile, providing its 27,000 recruiters with the insight they require to match talent faster, apart from prioritising efforts and fuelling agentic workflows around the world. Agentforce Voice is about to make its market debut, which will further accelerate this momentum, increasing recruiter productivity, enabling faster placements, and delivering a better experience for all candidates.