International Finance
Sector Insight

Businesses in utilities sector are risking GDPR penalties

GDPR. utilities sector, UK businesses, data
In the two months following the introduction of GDPR, 58% of businesses in the Utilities industry have failed to wipe the memory off redundant IT equipment before disposal

Despite GDPR legislation having come into effect over four months ago, the majority of UK businesses in the utilities sector are now risking penalties by failing to adhere to some of the rules.

According to a survey of 1,002 UK workers in full or part-time employment, carried out by, the majority (58%) of businesses in the utilities industry failed to wipe the data from IT equipment they disposed of in the two months following GDPR.

This news is perhaps less surprising given the research also found that 92% of all UK companies in the utilities sector do not have an official process or protocol for disposing of obsolete IT equipment.

What’s more, 92% of workers in the utilities industry admit they wouldn’t even know who to approach within their company in order to correctly dispose of old or unusable equipment.

Worryingly, according to the data, businesses in the utilities sector—many of which will have customer addresses and contact information on their systems—are one of the industries most guilty of this.

The only industries with an even worse record of not clearing the memory of IT equipment before disposal in the months following GDPR were transportation (72%), sales and marketing (62%) and manufacturing (59%).Matt Royle, marketing director at, said: “Given the amount of publicity around GDPR it is arguably impossible to be unaware or misunderstand the basics of what is required for compliance. So, it is startling to discover just how many businesses are failing to both implement and follow some of the simplest data protection practices.”

“This is especially startling to see from businesses within the utilities sector, where sensitive customer information including address details and card numbers are handled all the time.”

“The fines involved in a GDPR breach can potentially run into the millions—and what appear to be less tangible impactors, like reputational damage, customer trust and loyalty, will ultimately become financially significant.”

“Given these findings, it is clear that more needs to be done to ensure that all businesses have a disposal procedure in place to avoid inadvertently leaking”

The top 10 industries which are most guilty of not clearing the memory of IT equipment before it is disposed of:

  1.  Transportation – 72%
  2.  Sales and marketing – 62%
  3.  Manufacturing – 59%
  4.  Utilities – 58%
  5.  Retail – 57%
  6.  Education – 54%
  7.  Leisure and travel – 49%
  8.  Healthcare and hospitality – 45%
  9.  Trades / administration – 44%
  10. Information and communication – 39%

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