International Finance

Tag : case management procedures

Economy

How Mats Helped A Building Society Create Award-Winning Customer Experience

Peter Dockerill, Lending and Savings Manager at The Cambridge Building Society. 11th November 2013 Customer experience has never been more important. For financial services firms facing intense market competition, regulatory scrutiny and a public with the means of sharing opinions widely on social and digital media, there’s a narrow divide between making and breaking a...